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Data Quality Best Practices for Salesforce.com Executive Summary Top Questions to Ask Before Buying a Help Desk & Asset Management Software #5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed? Microsoft Great Plains: Customization Upgrade & Recovery ? Visual Studio VB 6.0 Microsoft Great Plains, former Great Plains Software Dynamics, eEnterprise has very long, about 12 years customization & integration history. In earlier 1990th ? the customization tool was mostly Great Plains Dexterity, later on when Great Plains was successfully moved to MS SQL Server 6.5, 7.0 and 2000 ? we see more historical custom projects done in SQL stored procedures and front ends coded in VB in Visual Studio 6.0. This was probably wise and natural choice in that time (around 1997-2001), but if you consider Microsoft move to .Net platform and reshaping its own programming environments (ADO, OLE, VB, etc) ? you would nowadays rather be nervous relying on VB 6.0 custom front end, calling stored procs via ADO. Let's consider your options: CRM 101: Customer Relationship Management for Beginners Customer Relationship Management, abbreviated "CRM," is the term for a business strategy that is designed to improve customer service. CRM is also designed to increase customer satisfaction and gain new customers, thus increasing a business' revenue. CRM is a term that can be applied to software and an entire business strategy. 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