Kerala Click Articles & Blogs |
|
| Team Building Information |
|
|
|
|
Hand Out Warm Glows
Do you remember how you felt after your last interaction with another person either on the phone or face to face? That person - it could have been a customer, a colleague, a salesperson, a friend or even a member of your family. Did they make you feel good, uplifted and more positive, did they leave you feeling neutral or did they make you feel down and more negative. Unfortunately, most of us have grown up in a negative culture where it's much easier to tell people what they did wrong rather than praising them when they succeed. Research in the United States found that 65% of employees received no recognition for good work in the past year. Similar research in other countries of the world shows comparable results. Other research has shown that the number one reason people leave their job and customers take their business elsewhere is that they don't feel appreciated. (And if you think about it - many people leave their partners for the very same reason) If customer's leave an interaction with you or one of your team feeling better than they did before, then they're much more likely to come back, recommend you to other people and spend more with you. If one of your team feels better after an interaction with you then they're much more likely to pass that feeling onto a customer. "The way you treat your staff is the way they'll treat your customers" - Karl Albrecht Give five positive comments to one negative comment to the other people in your life and you'll have - more happy customers - a workplace that's more productive and more fun - more friends - better relationships and a healthier, happier and longer life. Remember - "Hand out warm glows, not dampeners." Discover how you can generate more business without having to cold call! Alan Fairweather is the author of "How to get More Sales without Selling" This book is packed with practical things that you can do to ? get customers to come to you. Click here now:
|
|
|
|
RELATED ARTICLES
Creating a Winning Staff Team As a business owner, I've had staff come and go over the years: some have done extremely well, and others not so well. During the time I was involved in running my business, I found some weaknesses in myself that tremendously affected things that were going on, especially from a negative point of view. It was not uncommon for me, whenever something was not going well, to ignore it. Sometimes I would hope it would go away, or maybe ask somebody else to solve it for me, whatever was going on. Why It Pays to Out More Humor in the Workplace 1. Humor reduces stress levels and stress is the number one problem confronting employees today. Listening Between the Lines Have you seen the tee-shirt with the slogan, "Talk to the hand 'cos the face ain't listening?" Do you feel it's like this sometimes when you are trying to get through to people? But just how good a listener are you? Do you actually "listen between the lines?" Aligning Corporate Teams Picture yourself entering a corporate meeting, team meeting, or business meeting. There you are sitting in the room, while someone in the "expert" or "boss" chair speaks to you or at you. There you are, not aligned with that person's mission or vision. There you are, feeling apart from the process. There you are, lacking energy and the desire for being there. There you are, hearing what is going wrong and what you or your team or department needs to change or improve. How are you feeling? Team Member Feedback: A Priceless Communication Tool Feedback is such an important communication tool. Openness, honesty, candor, trust -- all of these are hallmarks of high performance teams and organizations. Good feedback skills are essential to any relationship. How To Encourage Ideas From Your Team At Meetings You're at a meeting with key staff. You want some new ideas to address the topic. Looking around at this group of creative, ambitious, bright people, you say, "Let's get some fresh ideas on this. Who's got something?" Team Building Seminars: Why New Teams Struggle With over 25 years of research and experience, we have observed countless groups struggle with activities in our Team Building Seminars. These groups all had the same common denominators, whether they were strangers or intact work teams, that became apparent during the first activity in which they were asked to work effectively together. Corporate Team Building There is a WHOLE lot of talk these days about Corporate Team Building. There are many, many options: vacation packages, rope courses, on-going office games, ice-breakers, etc. Management can also purchase videos, books, and seminar packages to assist them in building up their organization into a team worthy of belonging. A little later I will give you some ideas of where you can go for information on these team building tools. The Stages Of Team Development One of the greatest challenges a coaching manager has is in moving his or her team though the various team development stages. If a manager has no, or little experience of teams and team dynamics then taking over a team and then leading that team can be a very stressful experience. Every manager should know what the various growth stages are of a developing team and they should know how best to move the team through these stages with the minimum of fuss and stress. Unfortunately, many managers do not get the necessary training or coaching in this area of team development and as such teams go through a lot of stress and turmoil when perhaps this could be minimised quite considerably. You, Your Team, and Your Coach The grand purpose of coaching is to help your managers, the people they manage, and your organization make the transition from where you are to where you want to be. Effective Team Building for Stronger Teams TEAM LEADERS WORKSHOP Collaboration Software - Building an Office Without Walls The rise of the internet has given businesses a new way to think and function on both the individual level and as a whole. Today if you are in a business that doesn't have or use the internet, then you are giving up valuable advertising and productivity. Whether or not your company uses the internet we are all aware, to some degree, the effect the internet has on advertising and promoting businesses on a global scale. However, we may not fully understand what else the internet can do. We may not realize that using the internet to our advantage can also include increased productivity by building a virtual office; one without walls. Okay, so how do we build an office without walls then? In this article I will be discussing how to basically build this kind of office and how it can help you be more productive and organized. How To Help A Sick Team Become Healthy Team Building Question: Leading To A Preferred Future Last month's edition of Footprints and Monuments illustrated a parallel between leadership in the face of disaster and the voyage of the Apollo 13. As you will remember, an explosion on board forced the crew to circle the moon without ever landing on their prized target. Obviously, they didn't have the preferred ending to their trip in space. But they did get home alive, and were very happy about that. Story Telling With a Purpose For a brief time, I tried to sell life insurance. And, the operative word was 'tried' I can assure you. Although I thought I did a good job on the presentations and scripts provided by trainers, I did not make a single sale. Feedback For Learning Can Turn Your Team Into Winners Feedback: Motivate People with Feedback Someone once said - "Feedback is the breakfast of champions." Personally, I think that pancakes, crispy bacon and maple syrup are the breakfast of champions. However there's no doubt that giving people feedback is absolutely vital to ensure a motivated team who'll deliver results. Motivating Your Employees CREATE A MOTIVATIONAL CLIMATE: Create a climate where others find long-term motivation. Long term motivation comes from a positive work environment, and positive reinforcement. Usually long-term motivation is impossible without short-term motivation. Short-term motivation comes from the staff working together, learning from each other, and giving as well as receiving constant feedback to each other. Short-term motivation builds self motivation. Self motivation comes from daily reinforcements. Little reinforcements such as good food in the cafeteria, jolly co-workers, and a little pat on the back contribute to self motivation. If the staff enjoys working in the organization, they're more likely to do their best to stay there. How to Align Your Team through Change Eight Principles for Purposeful Alignment Creating Unity In Your Company The other day I got a call from a friend of mine about an earlier conversation we'd had. Here's what we talked about: Years before he had started a company which has now grown to the point where it has many offices across the USA. On the surface it doesn't sound like there would be much to be unhappy about does it?
|
| home | site map |
| © 2005 |