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Manage Expectations to Reduce Everyday Frustrations Just today my partner Russ and I sat down to hash out a nagging frustration. It took a little bantering back and forth [not without some rise in emotional tension I'll have you know] until we got at the heart of the issue. Unmet expectations! Stop and look back at the last time you were frustrated with your life or business partner. Odds are it was because he/she did not meet your expectations. Expectations of? Leaving the toilet seat up or down Making the bed Meeting you at the restaurant on time And so on. These expectations can be small or large, simple or complex, pertinent or absurd; the point is that somewhere in your head you expected something different to happen than what did happen. So, most every time you find your level of frustration on the rise it is because your partner acted contrary to one of your myriad expectations. Now that you've become more or re-aware of this what can you do about it?besides hoot and holler? The first step is to identify what the expectation is A Team That Gleamed Too many techies get a bad rap for lacking teamwork and communications skills. The stereotype is that while techies are great at what they are trained to do, they cannot parlay their knowledge onto others. Because of the stereotype that techies cannot communicate, they also can be stigmatized that they lack adequate teamwork skills. So, what are the chances of two Helpdesk teams communicating with each other to successfully form one team while not compromising customer service? Feedback - How to Make it Effective Let's look at the detail of giving feedback. Whether you want to reinforce behaviour - Confirming feedback or change unacceptable behaviour - Productive feedback, there are certain steps you need to follow to make it work. How Does Personal Development Help in Business? Teams run most businesses and teams work best if each member is aligned with the whole group and works in a happy friendly way. Team building has been very popular over the last ten years or so, but wouldn't it be so much easier if we naturally lived a life in synchrony with your teammates and your customers. 7 Key Dimensions of High Performance Teams 7 Key Dimensions of High Performance Teams Top Ten Things About Team Building People who lead the best teams realise early on that they cannot run their business alone. It will either kill them or they will fail. Whats Your REAL problem?? When was the last time you spent excessive time and money solving a problem only to discover the problem you thought you had wasn't really the problem at all? The Top Ten Methods to Create a Successful Work Team Teams are often useful in situations where the task cannot be completed individually or if the task requires working interdependently. However, a successful team requires thought and planning. Too often, a group of individuals is simply thrown together, given a mandate, "marching orders" and then told, "Now go make us proud!" Team Work - A Challenge of Character Over the years there has been much ado about team work, the value of teams, the ups and downs, the pros the cons! Some appear to work and others fail, why? Can your business benefit from a team work approach or not? General Patton and Leadership No figure in history is like General Patton. He was colorful, hard core and got the job done. His leadership skills have been touted by some and criticized by weaker individuals. Some attribute General Patton on the reason for US victory over the Axis Powers and although we eventually would have won anyway due to our industrial output, few deny that it would have taken longer and thus cost more lives. Perhaps you might not even be alive today reading this article if it were not for General Patton's victories? For those who want to learn more let me recommend an excellent audio tape series on the subject: If You Can?t See It, They Won?t Do It Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time later and told me that his department heads were having a difficult time with the assignment. They knew what the employees were doing wrong, but they couldn't put into words what excellent performance looked like. Mastermind Team: Do You Have One? The key to life is to be around the people who will empower you to reach the next level in life! In order to exceed your present reach, you need to be around people who will help you stretch a little farther. The secret to a productive mastermind team is for you to surround yourself with people who you can always learn from. A sign of a very intelligent person is to be smart enough to realize that you need to learn from others who can contribute to your WHY in life. Intercultural Team Building Internal business structures have been radically transformed over the past few decades. Changes in areas such as communication and transportation technology and shifts towards global interdependency have resulted in companies becoming increasingly international and therefore intercultural. Building Teams Young minds are quite easy to shape. International Terrorist recruiters know this and have an abundant source of young men and women to pick from. They use simple brain washing tactics to do this. The United States also has a huge source of young people at its colleges and universities with young open minds, open to both good or evil. The professors use this to help their views and promote their views of the world by imprinting on these minds. Religious groups are also a hot topic on campus and they are quite active recruiting new minds and new souls to their numbers. Having Trouble Motivating Others? Try WIIFM Recently my fourteen-year old son Matt dressed up as Santa Claus and attended a Christmas caroling event for one of my professional organizations. Was my son excited about the idea of spending one of his evenings singing to seniors instead of being with his friends? Not really. Then how did I get Matt to agree so readily to come to the event and play Santa? It was easy; I told him that after we finish caroling we all go back to our host facility and enjoy delicious food. That was enough for Matt. He heard the word food and was ready and willing to go. I could have tried to motivate Matt by telling him what a wonderful thing he would be doing by making so many people happy. Employee and Coworkers Gifts Giving gifts to your co-workers or your employees can be a tricky business. You want to give something that is they will really enjoy but doesn't break your piggy bank. You want to give something that suits the individual's tastes but doesn't suggest anything politically. We have some suggestions that for the most part can be given to either sex and to anyone of almost any age which we think will help you in your gift giving search. Business Innovation ? Group Creativity Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. Building Your Dream Marketing Team The Fantasy: Your marketing budget is packed to the brim with money to help build your dream marketing team. You hire nothing short of the best and life is good. Yes, But What Are You Really Saying? More and more I hear people misunderstanding what someone else has said to them, especially when it came through a memo or email. This can lead to a great deal of turmoil at work and affect morale. How Leaders Unlock Potential in Teams Leaders are faced with unlocking the potential in the people that they lead and motivating the individual is a key part of this process. Motivation is not something that is done to an individual as they already posses it. What a leader does, to benefit the whole team, is to release, or unlock, it. Here are seven ways leaders unlock potential in people. |
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