Kerala Click Articles & Blogs |
|
| Team Building Information |
|
|
|
|
Feedback - Confirming the Good News
The feedback I'm talking about here isn't some sort of formalised appraisal that takes place with your team members every month, or every six months or once a year. This feedback happens continually and it happens when you see or hear something you want to give feedback on. The trick is - keep it simple. If you see or hear something you do like - you tell the team member about it. If you see or hear something you don't like or feel could be done better - you tell the team member about it and you coach them. Confirming Feedback is about giving the good news. It's about confirming to your team member that you approve of whatever it is you've seen them do or heard them say. It's a compliment or a thank you. It also seems to be something that some managers have great difficulty with. They take the attitude that - "why tell people that you're pleased with them when they're only doing what they're paid to do in the first place." A great deal of this attitude stems from managers believing they having to be big and tough and macho. And managers don't do all that touchy-feely stuff, saying thank you is for wimps. If you still feel a bit like that, think for a moment how you felt if a manager ever gave you a genuine compliment or a thank you for a job well done. I bet you felt pretty good and probably motivated to do even better. I'm also sure you didn't think your boss was a big softy or that he lacked courage; probably the opposite. Successful managers realise that almost everyone reacts positively to Confirming Feedback. They feel better about themselves and they feel motivated to repeat the behaviour. There is a saying that says - "You get more of what you reward." Michael LeBoeuf tells this fable in his book 'The Greatest Management Principle in the World.' - A man went fishing one day. He looked over the side of his boat and saw a snake with a frog in its mouth. Feeling sorry for the frog, he reached down, gently took the frog from the snake and set the frog free. But then he felt sorry for the snake. He looked around the boat, but he had no food. All he had was a bottle of whisky; so he opened the bottle and gave the snake a few shots. The snake want off happy, the frog was happy and the man was happy to have performed such a good deed. He thought everything was fine until about ten minutes passed and he heard something knock against the side of the boat. With stunned disbelief, the fisherman looked down and saw the snake was back with two frogs! So if you tell one of your team that you like the way they have completed some aspect of their work, then you'll find that they continue to do that work in the same way or probably even better. However, your feedback must be genuine. Sometimes on a seminar, I ask the group - "Who likes receiving compliments?" Often only a minority will put up their hand. I then ask them - "Who likes receiving a genuine compliment?" This time almost everyone puts up their hand. People often feel that a compliment isn't really meant and they sometimes feel a bit patronised. That's why it's important that your Confirming Feedback is genuine and it sounds genuine. Don't say it if you don't mean it! Sam Walton the founder of Wal-Mart once said - "Nothing else can substitute for a few well chosen, well timed, sincere words of praise. They're absolutely free and worth a fortune." Confirming Feedback is worth a fortune to you in terms of motivating your team and achieving your goals and targets. Discover how you can generate more business by motivating your team! Alan Fairweather is the author of "How to get More Sales by Motivating Your Team" This book is packed with practical things you can do to get the best out of your people . Click here now http://www.howtogetmoresales.com http://www.alanfairweather.com
|
|
|
|
RELATED ARTICLES
In 2005 Collaboration is Key Perhaps you're a small business owner wondering how you and your employees managed to make it through the last year. You vow to make this year the year your business grows. You've got a great product or service and you've hired some really good employees. But you realize that things internally just aren't working quite as smoothly as you'd like them to be. Collaboration Software - Building an Office Without Walls The rise of the internet has given businesses a new way to think and function on both the individual level and as a whole. Today if you are in a business that doesn't have or use the internet, then you are giving up valuable advertising and productivity. Whether or not your company uses the internet we are all aware, to some degree, the effect the internet has on advertising and promoting businesses on a global scale. However, we may not fully understand what else the internet can do. We may not realize that using the internet to our advantage can also include increased productivity by building a virtual office; one without walls. Okay, so how do we build an office without walls then? In this article I will be discussing how to basically build this kind of office and how it can help you be more productive and organized. Company Picnic Ideas and Planning Tips The company picnic is a beloved tradition at many firms. Teamwork in the Workplace: A Definition A tight knit team is a group of competent individuals who care deeply about each other. They are fiercely committed to their mission, and are highly motivated to combing their energy and expertise to achieve a common objective. From our observation and studies on teamwork in the workplace, we have found three primary conditions that have to be met in order to attain higher levels of team performance and member satisfaction. Resources and Commitment Ownership and Heart Learning Hand Out Warm Glows Do you remember how you felt after your last interaction with another person either on the phone or face to face? That person - it could have been a customer, a colleague, a salesperson, a friend or even a member of your family. Did they make you feel good, uplifted and more positive, did they leave you feeling neutral or did they make you feel down and more negative. WIIFM - Making the Whats In It for Me? Question Work for You In the constantly changing world of Call Centers, asking agents to adapt to ever increasing demands, responsibilities and performance can be a challenge to even the most involved of managers. Being able to create buy in is always challenging, but if you can answer the WIIFM question you will be ahead of the game. Leadership, Genuine, Meaningful and Productive One of the best lessons I have learned is the impact and importance of leadership. It is so easy to identify dysfunctional leadership in a company (or of a governmental entity!). Many times, the common misconception is that the executives in the "ivory tower" sit around and relax, while the "workers" do all the work. Of course, happy and motivated employees are essential to a company (I still teach that in seminars that I conduct). But I have observed and learned that it is the leadership in an enterprise that makes the difference ... and that is not exclusive to commerce. Why Is Teamwork Training Important? "When teamwork kicks in, nobody can beat you." Don Shula, Head Coach, Miami Dolphins Only NFL team to attain a perfect 17-0 season You, Your Team, and Your Coach The grand purpose of coaching is to help your managers, the people they manage, and your organization make the transition from where you are to where you want to be. Designing and Deploying Human Centric Processes A lot of effort has been carried out in the last years to re engineer processes in order to automate all or parts of them. A great number of companies have changed their processes as a result of the introduction of new software systems, aimed to streamline the management of the back and front office. Companies have even taken care of processes crossing the company boundaries in order to optimize communications with clients, providers and partners. A characteristic of this interest is that is has been driven by technology. Boost Your Success With An R&D Team One of the best ways to ensure that your planning is successful is to create your own R&D (research and development) group. All truly successful businesses have departments or teams specifically dedicated to finding and developing new and better ways to do whatever it is the company does, so why not you? Whats the Secret Ingredient That Turns Groups into Teams? What's the Secret Ingredient That Turns Groups into Teams? Working together building and maintaining long-term team relationships is the key behavior and skill of the most effective people in any organization. Building Teams -You see it everywhere A college football team has it. A corporation has it. Even a growing family has it. These three organizations share a common desire to build their prospective teams. For example, a college football team continually needs to bring in new players to replace the graduating players. A corporation builds its team to help it grow and meet the needs of clients. Young, married couples who are having children are building their own family teams. Each of these results has a different outcome. In the end, the goal is to work together, help each other, and collectively reach a higher level of performance. Whatever team you are currently involved with, it is surprising at how much organization is needed to build a great team. Furthermore, the following teams have their own equally important approach as to how they successfully build their prospective teams. Teamwork, Rowing, & Paddles Effective and sustainable teambuilding is necessary in today's marketplace where fewer people are being required to do more work. More often than not, the adage "Getting everyone rowing in the same direction" is associated with building effective teams. However, is this really true? If everyone is rowing in the same direction, will the organization or the individual project realize a dramatic return for everyone's results? Top Ten Things About Team Building People who lead the best teams realise early on that they cannot run their business alone. It will either kill them or they will fail. Corporate Team Building There is a WHOLE lot of talk these days about Corporate Team Building. There are many, many options: vacation packages, rope courses, on-going office games, ice-breakers, etc. Management can also purchase videos, books, and seminar packages to assist them in building up their organization into a team worthy of belonging. A little later I will give you some ideas of where you can go for information on these team building tools. Feedback - Confirming the Good News The feedback I'm talking about here isn't some sort of formalised appraisal that takes place with your team members every month, or every six months or once a year. This feedback happens continually and it happens when you see or hear something you want to give feedback on. The trick is - keep it simple. Creating a Winning Staff Team As a business owner, I've had staff come and go over the years: some have done extremely well, and others not so well. During the time I was involved in running my business, I found some weaknesses in myself that tremendously affected things that were going on, especially from a negative point of view. It was not uncommon for me, whenever something was not going well, to ignore it. Sometimes I would hope it would go away, or maybe ask somebody else to solve it for me, whatever was going on. How to Boost Morale In Your Organisation Who keeps the wheels turning in your organisation? Who holds it all together when chaos reigns supreme? Who can you rely on to run your department/business in your absence? What Do Trainers Do When They are Not Training? In the new corporate environments where everyone wears more than one hat, trainers are often responsible for a myriad of duties beyond just facilitating new training classes. Their job is often that of Maintenance, IT Guru, Subject Matter Expert, Coach, Instructional designer, and Copy Clerk. There is an incredible amount of work that has to happen for a training event to occur. Let's look a little closer at the process.
|
| home | site map |
| © 2005 |